http://fashioncontrast.com/contract-or-pay-as-you-go

Thanks for the comment, I agree!

We wrote the post in a bit of a rush, to get something up to help bloggers, so excuse us

- But good point, well made

It is a fair bet, that your permalink structure is something like this: /%day%/%monthnum%/%year%/%postname%/
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Other than that, this is some incredibley useful information for ‘custom’ installers who haven’t kept up with the Updates.
Thanks….

wish they use those skills in constructive than wasting other times

I guess it is worth checking the page source even if the number there appears to be correct, so that you can see how many administrators there actually are in the source

Nice comment Luke, thanks!

Your message has been passed on to Mr. Hall. He has now recieved a satisfactory response to the complaint.

Whilst Mr. Hall understands that phones4u may have procedures in place that state all customers must sign forms saying they understand what has been said, Mr. Hall does not feel that there is any legal reason he HAS to sign the document. He felt forced to sign something, and even felt that he was not allowed to leave the shop until he did so.

If it is a Phones4u policy to insist on forms being signed, this should be done at the start of the conversation, not part or fully into it. Phones4u may well be in their right to say that they cannot discuss their products without the forms being signed, but equally, Mr. Hall feels he has the right to not sign any documents if he doesn’t wish to… thus, if he was told of the requirement before the conversation fully began, he may well have chosen to go elsewhere straight away, rather than feeling strongly pressured into signing documents on the spot.

Unless I am wrong, nobody can be told they have to sign a document under duress, and even if they were, the fact that they were under duress to sign the document against their wishes may well render the document/contract as void? am I wrong? (I am not a legal expert, this is just a question, based on some experience of consumer matters).

Anyway, Mr. Hall is pleased to say that the issue has now been fully resolved to his satisfaction, more about the response from Phones4u can be read here: http://www.kingpin-seo.co.uk/press-releases/phones4u-respond-efficiently-to-consumer-complaint-about-their-tewkesbury-branch/11701

The information sheet sales consultants fill out is part of Phones4u’s sales process and has to be followed 100% by all staff without deviation or exception. The reason for this and the questionaire is to establish the needs and requirements for the customer so we can offer them the best handset and tarrif based on what they have told us. The case in question however is laptops so we will ask questions first relating to type of laptop and data usage to offer the customer the most informed package.

The huge focuss on insurance offering is actually an FSA requirement. We have to offer our customers insurance with products (even if they are just inquiring) and make sure they understand every detail from what the poliocy covers to how much it costs and the excess. Even if no purchase is made, the form still needs to be completed and signed by the customer to show that the sales consulstant has done his/her job and the customer hasn’t been mis-advised about insurance.

After an investigation into Phones4u from Ofcom these procedures have been put in place as to protect our company’s intergrity and image.

I am happy to answer any other questions people have about the level of customer service they receive through phones4u however I cannot be held accountable for accurate explnations on Phones4u’s policies and procedures and I cannot speak on their behalf, only oppinionate.

Thanks