Broadbandchoices.co.uk comments: World Cup qualifier to be shown exclusively online

October 5th, 2009 by admin | No Comments | Filed in Press Releases

Michael Phillips, product director said:

“Whilst armchair fans may be disappointed that no TV broadcaster has stepped in to acquire the broadcast rights to this match, it is an opportunity for broadband users who have never watched TV online to broaden their horizons and experience what an internet connection can offer beyond the usual surfing and emailing.

“Watching the match is likely to use around 1GB of a broadband user’s download allowance. Whilst this isn’t that significant in total terms, it could push some users over their monthly limit so we’d advise footy fans to check first so they don’t end up being penalised. Those planning to watch via mobile broadband need to be particularly vigilant since over usage charges can be massive.

“Fans could stretch themselves a little technically and connect their laptop or PC to a TV to get a bigger picture and more immersive “big game” experience. There are a number of really useful step-by-step online video guides to steer you through this simple process and to ensure you select the right adapter cable.

“People who are going to pay between £4.99 and £11.99 to watch this game online should ensure they maximise the performance of their current internet connection by doing the following:

o “Connect directly to your router using a cable; not wirelessly. This will ensure your connection is as strong as possible
o “Close down all other programmes/apps that run in background (email/MSN messenger/etc) to minimise any ‘drag’ on your connection
o “Make sure that yours is the only PC/laptop using your connection as other users may eat up your bandwidth and slow you down”

For further information please contact:
Michael Phillips/Jon Ingram Broadbandchoices.co.uk 020 7700 3245
Karen Wagg/Emily Church Polhill Communications 020 7655 0540

About Broadbandchoices.co.uk

Broadbandchoices.co.uk was launched in 2005 and is the UK’s leading Ofcom accredited broadband comparison calculator.

We offer comprehensive and impartial advice on broadband, mobile broadband and bundled packages (broadband with home phone and digital TV) saving our users over £250 when they switch.

The Broadbandchoices.co.uk calculator compares thousands of different combinations of packages and provides results in a clear, intuitive table where users can rank and compare services according to their individual needs.

Broadbandchoices.co.uk powers over 20 leading comparison services including Confused.com, Comparethemarket.com and GoCompare.com.

Broadbandchoices.co.uk – working hard to save you money

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Compare Broadband Deals to Save Money!

July 9th, 2009 by admin | No Comments | Filed in Press Releases

Comparing broadband prices is one way householders in the UK can cut their bills. Many of us forget that shopping around can save money on recurring bills in fact, research from leading broadband comparison website, broadbandchoices, states that around 30% of UK broadband users completely overlook the savings that can be gained by taking a broadband and phone package (known commonly as a broadband bundle).

How Much Could be Saved with Broadband Bundles?

The same research from broadbandchoices showed that savings of up to £230 per year are possible.

There is more to gain than just saving money as well. If you shop around you can oftentimes find deals for faster broadband connections, and perhaps with better limits on your broadband allowance (or indeed perhaps an unlimited broadband deal)

Free Wireless Routers, Laptops And More!

Another reason that people should compare broadband, with a view to swaping suppliers is the amount of freebies given out these days by broadband providers. With landline broadband deals it tends to be things like wirless routers, enabling you to have WiFi in your home, and even surf the net from your garden. Whereas mobile broadband providers tend to give things like free netbooks or laptops in exchange for new contracts.

So as you can see, keeping an eye on the best offerings from various broadband suppliers by using a comparison site like broadband choices can not only save you money, but also help get you some nice techy hardware for free!

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UK BROADBAND CUSTOMERS NAME THEIR FAVOURITE PROVIDERS IN THE BROADBANDCHOICES.CO.UK 2009 CUSTOMER SATISFACTION SURVEY – Compare Broadband News

June 26th, 2009 by admin | No Comments | Filed in Press Releases

A record number of over 10,000 people have given their opinion of their broadband provider in the
latest Broadband Customer Satisfaction Survey from BroadbandChoices.co.uk.
The survey, which is conducted every six months, aims to find out how UK broadband users view
the services and costs of their internet providers.

Standing out in the spring 2009 survey:

• Less than half of broadband users are satisfied with the customer support they receive.¹
• More than half of broadband users are considering changing their ISP in the next six
months as the credit crunch bites.²

And the winners are…

• O2 is king of the ISP hill, winning all six key satisfaction categories as well as being voted best overall provider.³

• Virgin Media is the most improved ISP overall, compared to the autumn 2008 survey. 4

• Sky is best ISP overall for bundled services. 5

• Virgin Media is winning the bundled services race for speed, voted fastest service for
bundled packages. 6

• TalkTalk provides consumers with best value for money for bundled services. 7
Michael Phillips, product director of BroadbandChoices.co.uk said:

“We were overwhelmed by the responses to our survey, the sheer number of which indicates that broadband is coming under more scrutiny than ever before from consumers. The size of the survey this spring meant that we could confidently report results across a larger number of ISPs and also break out results on bundled services for the first time since these are now such an important part
of the market.

“It’s impressive to see that O2 scored an average of 86% for very/fairly satisfied across all categories. They were streets ahead of the other ISPs who averaged 60%. For bundled packages, Sky took the top position overall but Virgin Media is close on its heels and manages to rank highest for download times with its cable network.

“Our findings indicate that more than 46% of customers have already switched provider8. As competition in the broadband market increases, it’s encouraging to see that consumers now recognise that there are viable alternatives. They can use our Ofcom accredited broadband comparison service and findings from research like this to refine their choice and make the right switching decision with confidence.

“The key reason for considering switching is overwhelmingly due to the frustration of not receiving the speed performance users have been promised9. As underlined in recent Ofcom tests, it’s clear that ISPs fall well-short of adequately managing their customers’ expectations in this respect.”

Phillips adds: “Every time we do our survey we get inundated with customers bemoaning the after sales support they receive. This spring’s survey further underlines this with customer service coming bottom across the board in terms of satisfaction.”

About BroadbandChoices.co.uk

BroadbandChoices.co.uk was launched in 2005 and is the UK’s leading Ofcom accredited
broadband comparison calculator, allowing visitors to compare broadband packages from the top UK broadband suppliers.

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